When a customer’s computer suddenly crashes, they turn to your shop for answers. They trust you to find the problem and bring life back to their device in as little time as possible. 

To carry out this vital responsibility, you need solid processes in place and the very best tools at your side. 

One of the most important tools to have at your disposal is a computer repair shop point of sale (POS) solution. In this blog, we’ll explore what computer repair shop POS software is, the key features to shop for, and how this powerful technology can help you make more repairs in less time, enhance the customer experience, and boost your bottom line. 

What Is Computer Repair POS Software?

Computer repair shop POS software is a specialized tool designed for small businesses that diagnose and repair electronic devices. This system touches almost every aspect of your business, performing critical tasks like facilitating device intake, monitoring the repair process, processing transactions, and more. 

Choosing the right solution for your computer repair shop is essential for smooth operations, fast turnaround times, and happy customers. Let’s take a look at a few must-have computer repair POS software features: 

• Repair Progress Tracking: Your POS software should track a device’s journey through your shop, from the moment a customer brings it in to the day it’s ready for pickup. It should be easy to enter the device into your system, add intake notes, assign it to a technician, and mark it as complete. 
• Customer Communications: Along with tracking the progress of a repair internally, your computer repair POS software should also notify your customers when there’s an update on their device. For example, you can send them notifications when their device has been assigned to a technician and when it’s ready for pickup. 
• Service Quotes: Since computer repairs can vary wildly from simple troubleshooting to a complete rebuild, it’s essential to give customers custom quotes on their repairs. Your POS software should allow you to generate these quotes and add custom notes about the scope of the repair. 
• Loaner Device Management: Offering loaner devices is an excellent way to enhance the customer experience, so if you offer this service or hope to offer it in the future, you need to choose a computer repair POS software solution that makes it easy to assign and receive loaner device. 
• Inventory Management: Your POS software should make it a breeze to keep your shop stocked with repair parts, tools, and computer accessories with real-time overviews of your stock levels. 
• Loyalty and CRM: Repeat business is key for repair shop success. A computer repair POS software with a built-in customer loyalty program and customer relationship management (CRM) can help you maintain records of your customers, their previous repairs, and their contact information and generate repeat business. 
• All-in-One POS Functionality: Along with repair management features, your system should also allow you to carry out standard retail tasks. For example, if you sell items like laptop sleeves, charging cords, or cables, you’ll need a comprehensive retail and repair solution. 

Now that we’ve covered what to look for in a stellar computer repair POS system, let’s take a look at some of your options. 

1. RepairDesk

First on our list is RepairDesk. RepairDesk promises to give repair-focused small businesses the tools they need to grow. 

RepairDesk offers a solid set of features to help you manage your computer repair shop, including: 

• An online booking system that allows customers to book a repair appointment on your website
• A unified inbox that allows you to manage your client communications in one convenient place
• A repair tracking system that enables you to create and sort tickets

Since this option offers mostly repair-oriented tools rather than a comprehensive suite of repair and retail features, it might be a good fit if your shop focuses exclusively on repairs and maintenance. 

RepairDesk’s most popular pricing plan starts at $149 monthly. 

2. Hubtiger

Our next computer repair POS software option is Hubtiger, a repair and rental management service that caters to businesses that fix everything from electronic devices to boats. 

Let’s explore some of Hubtiger’s most unique features: 

• A robust appointment scheduling system with an easy-to-manage calendar
• Curbside device drop-off and pickup options for customer convenience
• Built-in service checklists to help your technicians work more efficiently and effectively

With its low price, Hubtiger is a great option if you’re on a budget. Their standard plan costs $79 monthly, but note that what you pay will be based on the number of technicians in your shop.

3. RepairShopr

Up next is RepairShopr, a feature-rich software option designed for repair-focused businesses that work on electronic devices, watches, musical instruments, and more. 

Here are a few of the features that set RepairShopr apart: 

• Flexible integrations including Google Calendar, Slack, and Quickbooks
• Mail-in repair options that allow you to expand your customer base
• The ability to create a custom intake form for devices

RepairShopr might be right for your business if you’re looking for all the bells and whistles. Their recommended pricing option starts at $139.99 monthly. 

4. CellSmart POS

CellSmart POS is our final (and favorite) computer repair POS software solution. 

CellSmart POS is the only option on our list that checks all the boxes and is specially designed for small business owners who sell and repair electronic devices. 

A few of CellSmart POS’ standout features include: 

• Repair tracking that allows you and your customer to keep an eye on the status of any repair
• Loaner device management that allows you to assign a device to a customer, manage your loaner devices, and charge loaner device fees
• Full POS capabilities that enable you to seamlessly manage the repair and retail sides of your business
• Top-notch inventory management tools to keep your shop stocked with the right parts and the right accessories

You can create your custom computer repair shop POS system using our convenient build and price tool and get an instant quote. 

Supercharge Your Shop With the Best Computer Repair POS Software

Looking to take your computer repair shop to the next level? Then we recommend the only computer repair shop POS software solution built to meet your unique needs. 

CellSmart POS has all the tools you need to cut down your repair turnaround time, keep your customers satisfied, and boost your bottom line.

Get in touch with one of our repair industry experts today to learn if CellSmart POS is right for your shop. Schedule a personalized demo today!