Repair Software
Creating repair tickets is not just a scan and sell, but detailed management of the repair device and other necessary details.
Working with repair sores for over a decade has given CellSmart POS insights into all these details.
Big and bold receipt type
Customer name, number and/or address
Complete information of the item that requires to be repaired. This also includes Serial Number and Password
A complete checklist of the item you receive for repair. This includes the lock pattern to help you test screens after repair
Complete detail of repair problem
Repair detail can be entered as itemize list with price
You can have one or multiple taxes based on your state
Deposit amount if you receive any
Ensure customer signature and acceptance all business terms & conditions
CellSmart allows you to add notes and any other information on repair tickets
Run your repair business like a pro with CellSmart by assigning each repair ticket to your repair technicians
Add deadlines of each repair ticket for your assigned repair tech, and get’s notified over its completion
Provide comfort and convenience to your customers by integrating your website, so that your customers can easily track their repair status from home
Never lose a single dollar on any repair now. Keep each repair’s electronically signed receipt from customers.
In the repair business, time is the most valuable asset. Because delivering repairs on time is what makes your store stand out from the crowd. Now, charge diagnostic fees for all the pre-repairs
Keeping repair sales high requires returning customers, now lock your repair sales by providing quotes. It will help you motivate your potential customers to return for repair!
CellSmart POS helps you provide repair quotes to your potential customers so that you can make maximize sales!
With CellSmart POS, you can create customized repair quotes slips, and provide them to your potential customers. You can easily add:
In our more than a decade experience of working with the cellphone, electronics, and repair stores, we observed a lot of our customers face issues of complaints regarding the services or products sold by them from their customers.
You can add your detailed policy regarding the product’s sales. It has no word limit. So, be free to be detailed, and accurate.
Providing repair is challenging and a lot of times unrewarding from customers. It attracts a lot of customers’ wrath for the repairs you don’t even perform. CellSmart POS helps you overcome this by helping you add all your repair policies in detail, and print them on receipts. So, if a customer comes back with some complaints, you can satisfy them according to your repair store policies.
Most cellphone stores accept mobile carrier payments, and every carrier has its custom policies. CellSmart POS helps you to update these carriers’ policies regularly. So, you don’t face any inconvenience from customers.
Repair store owners deal with a lot of customers who complain regarding the repair they received for their devices. And with a lack of proof, they lose money on those repairs.
But not anymore!
Get e-signature
If you want to email the receipts only and don’t want to print them, you can still get these receipts signed electronically. Our software is compatible with e-signature devices or you can get one from us.
Don’t have a signature pad?
Repair stores ask customers about the device faults or damages that need to be fixed. But, they often forget to inquire about the security pattern or password of that device. So, when a technician is done with the repair and needs to unlock the screen for repair results, he/she is not able to test it on a locked screen, which makes it impossible to test the accuracy of repair results.
Add a pattern or security password in a repair ticket
CellSmart POS allows you to add the pattern or security password at repair ticket creation, which helps the assigned technician access the device when needed.
Only assigned repair technicians can view
This pattern or password will be available to the assigned technician only. Other repair technicians can not view it without the store owner or manager’s approval.
Running a repair store requires efficiency and smooth management.
Save time with CellSmart POS by adding a price list of all your repairs.
It helps you create repair invoices quickly!
Add custom repairs
You can also add new repair items to the list. Our repair software is flexible and customizable as per your needs.
Set a tax percentage
You can also set a tax percentage that has to add over the repair sale for once. And our repair software will automatically add the tax over the repair sale.
CellSmart POS allows you to edit the repair prices list at any time. Your repair product may cost you more than before, and by editing the price you won’t lose any money.
Lack of proof in repair business makes the store owners lose money.
Capturing repair device images before the repair helps prevent this loss.
Add images to repair ticket
At the creation time of the repair ticket, you can add more than one image of repair devices to keep proof of their condition.
Help technicians
With image record keeping, technicians are better able to keep track of repair progress. It helps them to keep the repair process transparent and efficient.
Keep customers informed at all times by auto text alerts on repairs, and increase sales by using our text blast service.
Custom label
Create a custom label on each repair. Based on each label, set a custom message
Auto Alert
Set Auto Send Alert to send a message automatically to a customer once the repair status changes
Custom Message
Create custom messages with customer’s name, item name, your business address, and how much they owe you
Increases sales and improves customer relationships
Birthday Reminder
Send a special text message to your customers on their birthday
Bill Payment Reminder
CellSmart POS allows sending customers a reminder message two days before the due date
Cost
FREE, this service is included in your plan
Sales Alert
Receive an alert on any two numbers three times a day, this tells you how many sales and card sales are made
Light Alert
Receive a text alert every time your store’s daily profit turns breakeven indicated by yellow, or green if in profit
Prevent Robbery
CellSmart sends you an alert any time money in the cash drawer passes a set amount limit
Deleted Sale
Receive text message every time a sale is deleted
Business Open Notification
Text alert every time your business is opened
One of the biggest challenges among others in running a repair store is keeping an inventory of all the repair products. Because when a customer walks in, and the repair product accessories are not available, he or she will turn away. Also, if you still have the inventory, your customer might not have spare mobile to
Add details
You can add your loaner phone’s details on the repair receipts for transparency. It helps you keep track of the loaned phones.
Charge loaner phones fees
Our software allows you to charge extra for the loaner phones. It helps you make some additional dollars.
Efficient management aids in better results for growth.
CellSmart POS repair software helps you save time at the repair ticket creation by offering pre-defined repair item conditions!
Pre-defined item conditions
CellSmart POS has already added general repair conditions for items. It helps the repair stores to create repair tickets faster.
Add or remove conditions
CellSmart repair software is simple yet flexible to adjust as per your needs. You can add as many repair conditions as you need. You can also edit them or remove them at any time.
Repair stores usually have to deal with customers complaining about getting not the same repair, and upon inquiring about the receipt, most of them say they have lost it or never got one in the first place.
Adds transparency
Emailing the receipt adds the trust and confidence of your customers in your business. It helps them to keep track of their repaired devices too without worrying about losing the printed receipt.
Save money
If your customer is happy with having the receipt emailed only, then you can save your money on paper as well. As you won’t be printing those receipts.
Environment friendly
Paper wastage has increased in manifolds in the last few years, and it is a cause of serious environmental damage. Emailing the receipts helps the businesses keep the environment safe. CellSmart POS cares about the environment.
Signs on receipts, still intact
CellSmart POS offers digital signatures for your receipts. So, you can take your customers’ signatures on receipts with an electronic device without worrying about using paper receipts. Later on, you can decide whether your customer wants an email receipt or printed one, or even both.
Running a successful repair store requires efficiency, transparency, and deliverable skills.
CellSmart POS repair software helps you optimize your store’s productivity with time saved by utilizing your technician skills.
Add repair technicians
CellSmart POS allows you to add all your repair technicians to our software.
Assign repair tickets
At the time of repair ticket creation, you can assign that ticket to any of your repair technicians. It will automatically inform your repair technician to start working on it. You can also note in that ticket for additional information, and in return, your repair technician can add notes once they have an update.
Running a repair store successfully requires every minute turned into profits!
Set diagnostics fees to keep your revenue stream uphill!
Running a repair store is all about managing each of your technicians’ time and efficiency to deliver the best in promised time to your customers.
But, most of the customers bring devices to your store, and after getting the exact issue of their device they take the device away instead of getting it repaired by you. Now, make every second worthwhile, and set diagnostic charges on devices so that you don’t lose any money.
Providing the best repair service is the most important ingredient for success. But delivering these repairs on time and getting paid is also the key to running your repair store in profit.
Repair pick-up notification
Inform your customers to pick up their repaired device via SMS. You can notify your customers as many times as you seem appropriate.
Get paid timely
Notifying customers means no wasted time on getting your repair payments. Because the customers will pick up their devices timely resulting in your payments reaching you.
Save time
A repaired device on a shelf means a wasted time taking care of it and giving it space. CellSmart POS helps you save your space and time.
Managing thousands of inventory items of numerous products is time-consuming.
Now save your time with the CellSmart POS print label feature, which allows you to print as many labels for items in one go.
Print as per requirement
CellSmart POS inventory management software is built for easier and smooth management. With our print label feature, now you just have to select the product and print labels as per your requirement by just entering the figure.
Save time
It also helps you save time by selecting the product and just printing the labels for all the items of the products
Inventory statistics helps you make informed decisions.
Now stay at the top of your inventory sales and purchase history with CellSmart POS stock summary!
Each Item History
Our stock summary feature keeps a record of each item in your inventory for a year. You can look it up from 12 months ago too.
Sale History
When you know how many items you have sold in a year of a specific product, then you have a better view of how many you should purchase.
Purchase history
With purchase history, you can understand if the item was worth investing in or not. It saves time and helps you grow your business.
Keeping repair sales high requires timely delivery and efficient management.
With a repair status label, achieve both by keeping your repair status updated at all times.
Send text alert
CellSmart repair POS allows you to send auto text alerts upon the repair status updates. It makes your repair store management easy and smooth.
Benefits of repair status
Repair status has many benefits:
Running a repair store requires time efficiency.
Now save time on management, and spend most on repairs!
Repair types
CellSmart POS repair software allows you to add as many repair types as you need. It may be hardware, software, or any other repair type that you deal with.
Save time
So, when you have to create a repair invoice or a repair ticket, it will only take a few seconds instead of long minutes of entering each repair type again and again for different customers.
Keep customers informed at all times by auto text alerts on repairs, and increase sales by using our text blast service.
Custom label
Create a custom label on each repair. Based on each label, set a custom message
Auto Alert
Set Auto Send Alert to send a message automatically to a customer once the repair status changes
Custom Message
Create custom messages with customer’s name, item name, your business address, and how much they owe you
Increases sales and improves customer relationships
Birthday Reminder
Send a special text message to your customers on their birthday
Bill Payment Reminder
CellSmart POS allows sending customers a reminder message two days before the due date
Cost
FREE, this service is included in your plan
Sales Alert
Receive an alert on any two numbers three times a day, this tells you how many sales and card sales are made
Light Alert
Receive a text alert every time your store’s daily profit turns breakeven indicated by yellow, or green if in profit
Prevent Robbery
CellSmart sends you an alert any time money in the cash drawer passes a set amount limit
Deleted Sale
Receive text message every time a sale is deleted
Business Open Notification
Text alert every time your business is opened
