Are you constantly hunting for misplaced paper repair tickets? Do your turnaround times keep creeping up? Does miscommunication put a damper on your interactions with customers? 

If left unchecked, these problems will slash your profits and make scaling your repair shop almost impossible. 

Fortunately, there’s a simple solution: Repair ticket software knocks out these issues by keeping tickets organized, monitoring the status of repairs, and automatically updating your customers about milestones in their device’s repair. 

In this blog, we’ll explore the top features you need in your repair ticket software — plus, the top three repair ticket software providers to evaluate. 

Essential Repair Ticket Software Features

Repair ticket software allows you to manage more repairs, offer a seamless customer experience, and grow your business effortlessly — but only if it’s equipped with the right features. 

Here are the essential tools you need in a repair ticket software solution:

• Repair ticket creation streamlines the intake process and ensures that you and your team have the right information to get started on a repair. 

• Repair tracking gives you an overview of every repair in your shop and its status, ensuring no tickets slip through the cracks. 

• Customer updates save you time and improve the customer experience by keeping them informed about the status of their repair. 

• Full point of sale (POS) functionality enables you to process payments quickly and accurately. 

• Inventory tracking keeps your shop stocked with the right repair parts and retail items like charges, screen protectors, and other accessories. 

• Employee management simplifies the payroll process by tracking your team’s time, and it also allows you to assign repairs to your technicians with ease. 
• Reporting and analytics tools give you insight into your shop’s financial performance and help you learn more about your customers’ needs. 

Your business has unique needs, so before you start your search for the perfect repair ticket software, take the time to create your own list of must-have features. 

Now, let’s dive into three of our favorite repair ticket software solutions. 

1. TudoDesk

TudoDesk is a software provider based in Brazil. Their all-encompassing repair ticket software solution lets you create proposals, invoices, and service tickets to keep your customers happy and your shop organized. 

Let’s take a look at a few of TudoDesk’s key features: 

• Proposal creation allows you and your team to create digital proposals quickly and easily for large repair jobs.

• Online invoices give your customers a convenient way to pay for their repair services when you partner with a payment processing provider.
• Work order management keeps your repair tickets organized and moving.

If you’re hoping to scale your repair shop by working on larger, more lucrative repair and maintenance projects, TudoDesk’s proposal and invoice creation tools can help you accomplish this goal. 

However, if you run a brick-and-mortar repair shop, you might miss standard POS features like integrated payment processing and inventory management. 

TudoDesk Reviews

TudoDesk’s users rate it 4.5 out of 5 stars on G2, noting that they love the ability to stay in touch with potential customers and provide them with estimates.

Check out what one TudoDesk user has to say: 

“Tudodesk gives our customers full trust in our services since they can track their invoices and make inquiries. Calling and engaging our customers has never been easy until we discovered reliable services from Tudodesk. We have attracted more customers with quick services and faster responses to their requests.” — Susan C.

TudoDesk Pricing

TudoDesk does not provide pricing information on their website, but you can reach out to their sales team for more information. 

2. RepairShopr

Next on our list of repair ticket software options is RepairShopr. This provider caters to repair shops in all industries, including electronics, information technology, watches, musical instruments, and more. 

Some of RepairShopr’s stand-out features include: 

• Mail-in repair management allows customers to send in their devices via mail for repair. 

• Integrated email marketing enables you to easily send marketing messages and newsletters to keep your customer base engaged. 

• A web portal gives your customers convenient access to the status of their repair. 

This selection of tools makes RepairShopr a good fit if e-commerce is a major part of your growth plan. 

RepairShopr Reviews

RepairShopr’s users are generally happy with the software and its selection of features, but several reviews mention bugs and support issues.

Overall, RepairShopr has earned 4.5 out of 5 stars on Capterra. Here’s a snippet of one review: 

“I was able to improve my business planning and scale up faster than I ever thought. This software made running my business so much easier and empowered me to take leaps.” — Joshua C. 

RepairShopr Pricing

RepairShopr’s pricing model is based on the number of tickets you plan to process and the number of user accounts you need. Their most affordable plan starts at $69.00 for 75 monthly tickets, while their unlimited plan costs $139.00 per month. 

3. CellSmart POS

Capping off our list of the best repair ticket software providers is CellSmart POS. 

CellSmart POS is the only option on our list designed specifically for repair shops in the electronics industry, and it offers business owners a set of features to streamline their operations and pave the way for growth. 

Let’s take a look at some of our favorite CellSmart POS features: 

• Repair tracking keeps turnaround times short, tickets organized, and customers informed about the status of their devices. 

• Customer relationship management helps you build loyalty and increase customer satisfaction. 

• Multi-store management allows you to keep tabs on all your locations, making CellSmart POS a truly growth-focused tool. 
• Employee tracking makes payroll and assigning repairs to technicians a breeze.  

Along with these features, CellSmart POS acts as a fully functional POS solution. You can process payments seamlessly whether you’re charging for a repair service or an add-on accessory like a screen protector or replacement charger. 

CellSmart POS Reviews

CellSmart POS has generated a 4.5 out of 5 star rating on Capterra, with most users expressing satisfaction with its comprehensive set of features and excellent customer support. 

Here’s part of one happy user’s review: 

“I have been using CellSmart POS for the past 4 years now, and it has probably been one of my best investments ever. I especially love features like the text alerts and loyalty program, which have helped me generate more revenue and establish a strong customer base. It's just simple and user-friendly software that I am totally happy with.” — Mark P. 

CellSmart POS Pricing

You can get an instant quote on a custom CellSmart POS solution using their build and price tool. 

Scale Your Repair Shop With CellSmart POS

Ready to put your repair business on the path to success? Then you need a powerful repair ticket software solution to save you time, streamline your operations, and boost your profits. 

If you’re searching for repair ticket software that checks all the right boxes, look no further than CellSmart POS. With robust repair tracking, full POS functionality, advanced reporting, and more, CellSmart POS has everything you need to attract more customers, finish more repairs, and even open new locations.

 Take CellSmart POS for a spin by scheduling a personalized demo with one of our repair industry experts today.