As a small business owner, the number of responsibilities on your plate can seem overwhelming.
It’s your job to keep your cell phone store well-stocked, provide friendly service to each of your customers, lead your team, market your store, plan promotions, and so much more.
Fortunately, the right tools can give you the power to tackle your to-do list with ease. To help you streamline your cell phone store’s operations and make more sales, you need a powerful point of sale (POS) system.
Let’s explore how a POS system for retail and wholesale can give your cell phone store a boost in efficiency and profits.
Retail POS Features for Cell Phone Stores
First, let’s discuss how a POS system for retail and wholesale can help you with your store’s day-to-day operations. These features are key for creating a convenient experience for your shoppers, building a loyal customer base, and ensuring that your store is running optimally.
1. Simple Checkout Tools
The checkout process is your customers’ final touchpoint during their visit to your cell phone store — which is why it’s so important to create a great experience for them.
Rather than remembering how long they had to wait in line or how clunky the checkout process was, you want them to remember how convenient and pleasant it was to shop for their cell phone and make a purchase.
Your POS system should empower your team members to provide friendly, helpful service during the checkout process. A user-friendly interface puts the tools they need right at their fingertips, helping them keep checkout wait times low.
Another way to speed up the checkout process and make the customer experience more convenient is to choose a POS system for retail and wholesale that accepts multiple payment types. Instead of fishing around for the right card or cash in their wallets, your customers will be able to pay with their mobile devices.
2. Customer Loyalty
With new and improved devices constantly being released, purchasing a cell phone isn’t a one-and-done decision. Your customers will regularly be in the market for an upgrade — and in between new phones, they’ll need new cases and chargers for their devices.
To make sure that they choose your cell phone store for these needs, you need a POS system for retail and wholesale with a customer loyalty program.
A loyalty program allows you to offer rewards points and exclusive perks to encourage repeat business and increase the value of your average sale.
A POS system with a built-in customer loyalty program makes it easy to customize your loyalty program benefits, and it also makes it effortless to store customers’ contact information and purchase history. With this data, you’ll be able to tailor your marketing strategy, promotions, and inventory to meet the needs and preferences of your most valuable customers.
3. Marketing Integration
Running a small business without a marketing strategy is like planning a party without sending out invitations. If you don’t let your customers know what’s happening in your store, how can you expect them to show up?
Luckily, your POS system for retail and wholesale can make it easy to stay in touch with your customers. SMS messaging and email marketing integration through your POS system allow you to send regular updates to let your customers know about new arrivals and upcoming sales.
4. Timely Alerts
While you might not be physically present in your store every day, your POS system can make you feel like you’re there keeping an eye on things with informative alerts sent straight to your phone or email.
Your POS system for retail and wholesale should send you notifications when your store opens and closes, updates throughout the day on your total sales volume, and a day-end report showing you all of your sales.
5. Custom Policies
Clear communication is the foundation of your relationship with your customers — and your POS system helps you explain your policies to customers and ensure their satisfaction.
Within your POS system, you should be able to customize your mobile carrier, repair, and return policies to ensure that your customers know exactly what to expect when purchasing a cell phone, accessory, or repair service from you.
6. Detailed Reporting
Informed decision-making is crucial in the small business world. To grow your business, you need to understand how your business is currently performing and identify areas for improvement.
Your POS system keeps detailed sales records that allow you to see your sales over time, your peak shopping times, and your bestselling items — giving you the knowledge you need to grow your business.
Equipped with these insights, you’ll be able to tailor your operations, inventory, and marketing strategies to fit your customers’ preferences and make more sales.
Now that we’ve covered how a cell phone POS system can help you handle the day-to-day demands of running a business, let’s explore how this valuable tool can help you manage large amounts of inventory on the wholesale side of your operations.
1. IMEI and Serial Number Tracking
When dealing with high-value items like cell phones, keeping track of each device in your inventory is essential.
Your POS system should keep an accurate record of your stock levels, including the IMEI and serial numbers of each device. This feature will prevent shrinkage and help you monitor every item in your warehouses and stores.
2. Used and New Inventory Capability
If your cell phone store purchases and resells pre-owned cell phones, your POS system for retail and wholesale needs robust inventory management capabilities to handle new and used stock.
To guarantee profitability, you’ll be able to make a detailed entry for each used device coming into your inventory that includes a photo of the item, a note on its condition, and the price your business paid for it.
When it’s time to resell the phone, you can refer back to this entry to set a competitive yet profitable price for the item.
3. Inventory Transfers
As your business grows and you open additional cell phone stores, you might need to transfer inventory between your locations. For example, if a particular cell phone model is selling more quickly at one store than another, you’ll need an easy way to track the transfer of stock.
That’s where your POS system for retail and wholesale comes in.
Within the system, you can easily move a batch of inventory from one store’s records to another, ensuring that the items get to the right destination and that they’re always accounted for.
Take Your Cell Phone Store to New Heights With CellSmart
If you’re not already using a POS system for retail and wholesale to save time, work more efficiently, and make more sales, then it’s time to add this powerful tool to your workflow.
We know that there are countless POS system options on the market — but if you’re looking for a solution specifically designed with cell phone stores like yours in mind, then you need CellSmart POS.
CellSmart POS has all of the retail and wholesale features you need to manage your inventory, keep your customers happy, and grow your business.
Ready to take CellSmart POS for a spin? Schedule a live demo with one of our cell phone industry experts!