Repair Software

Take advantage of user-friendly yet comprehensive features to streamline business processes and encourage growth.

Alert

Repair Tickets

Create repair tickets for detailed management of the repair device and other necessary details.

Repair Tickets

Manage your repair store with ease.

Repair receipt
Receipt Indicator

Big and bold receipt type

Customer Information

Customer name, number, and/or address

Item Information

Complete information of the item that needs to be repaired, including serial number and password

Checklist

Complete checklist of the item you receive for repair, including the lock pattern to help you test screens after the repair

Item Problem

Complete details of the repair problem

Repair Detail

Repair details can be entered as an itemized list with price

Multiple Taxes

Ability to have one or multiple taxes, based on your state

Deposit

Deposit amount, if received

Signature

Ability to ensure customer signature and acceptance of all business terms and conditions

Manage and keep track of each repair on your phone.

Customized Repair Tickets
Customize Repair Tickets

Add notes and any other information on repair tickets.

Assign Repair Tickets
Assign Repair Tickets

Assign each repair ticket to your repair technicians.

Set Deadlines
Set Deadlines

Add deadlines for each repair ticket for your assigned repair tech, and get notified of its completion.

Integrate Your Website
Integrate Your Website

Provide comfort and convenience to your customers by integrating your website, so that your customers can easily track their repair status from home.

Signed Receipts
Keep Signed Receipts

Keep each repair’s electronically signed receipt.

Charge Diagnostic Fee
Charge Diagnostic Fees

Charge diagnostic fees for all the pre-repairs.

Learn more about how we can help your business.

How To Create a Repair Ticket

Repair Quotes

Provide repair quotes to your potential customers, so you can maximize sales.

Repair Quotes

Keep a digital record of your repairs.

Easily view all of your repair quotes in one place inside the POS.
Create repair quotes slips
Create repair quote slips

Create customized repair quote slips, and give them to your potential customers. You can easily add:

  • Expiration date of the repair quotes
  • Repair policies
  • Additional required notes

Grow your repair business with fully equipped repair software.

Want to learn more? Watch our helpful video guides.

HOW TO GENERATE A SALES QUOTE
HOW TO MAKE A SALE
HOW TO EDIT/ENABLE SALES ALERTS

Request a Custom Policy

Add a custom policy inside your POS system. Improve customer satisfaction, product and service quality, and the overall reputation of your business.

pos-custom-policy-1

Custom Policy

Easily add your custom policy inside our POS, and it will be printed for all future receipts and invoices.
policy-1
Add custom policy for products

Add your detailed policy regarding the product’s sales; there is no word limit, so feel free to be as detailed and accurate as possible.

Custom policy for repair sales
Customize policy for repair sales

Repair work can be challenging and often attracts customer complaints. CellSmart POS makes it easier by allowing you to add detailed repair policies to receipts — you can refer to your store's policies to resolve any customer complaints.

 
Add policy for mobile carrier payments

Most cellphone stores accept mobile carrier payments, and each carrier has its own policies. CellSmart POS ensures you stay up to date with these policies, so you can avoid any inconvenience for your customers.

mobile carrier payments

Want to learn more? Watch our helpful video guides.

HOW TO CHANGE RECEIPT POLICY IN CELLSMART POS

Capture Signature

Repair store owners deal with many customers who complain about the repair they received for their devices. And with a lack of proof, they lose money on those repairs.

But not anymore!

Capture Signature

How to use the Capture Signature feature

Collaborate seamlessly across devices from wherever you may be — whether you're in the office, on the go, or making last-minute changes before your next meeting.
Get e-signature

Get E-Signature

If you want to only email receipts, and not print them, you can still get these receipts signed electronically. Our software is compatible with e-signature devices (or you can get one from us).

Don’t have a signature pad?

CellSmart POS is equipped with a modern repair module that helps repair stores manage their business with ease.

Want to learn more? Watch our helpful video guides.

HOW TO CREATE A REPAIR TICKET
HOW TO EDIT OR CLOSE REPAIRS

Capture Pattern

Repair stores often forget to ask for a device's security pattern or password, making it impossible for technicians to test the accuracy of repair results on a locked screen.

Not anymore!

Capture Pattern

Capture Pattern

CellSmart POS prompts you to ask for a security pattern or password before taking the device from your customers; this will help you deliver the repair on time, without causing inconvenience to your customers or your technicians.
Add a pattern or security password in a repair ticket

Add a pattern or security password in a repair ticket

Add the pattern or security password when creating the repair ticket, so the assigned technician can access the device when needed.

Restrict viewing access to assigned technician

This password will only be accessible by the assigned technician. Access by other repair technicians requires approval from the store owner or manager.

Grow your business with fully equipped repair software.

Want to learn more? Watch our helpful video guides.

HOW TO CREATE A REPAIR TICKET
HOW TO EDIT OR CLOSE REPAIRS
Task Features

Check out more features:

Price List

Save time by adding a price list of all your repairs, which helps you create repair invoices quickly!

Price List

Rely on a pre-loaded list

Effortlessly manage your repair store with a pre-defined repair list. Simply add repairs to the invoice by ticking a box.
Custom repairs

Add custom repairs

Add new repair items to the list. Our repair software is flexible and customizable, as per your needs.

Set a tax percentage

Our repair software will automatically calculate taxes based on the percentage you set for repair sales.

Edit prices anytime

Edit the repair price list at any time. Your repair product may cost you more than before, and by editing the price you won’t lose any money.

Custom repairs

CellSmart POS helps you save time, so you can make more repair sales.

Want to learn more? Watch our helpful video guides.

HOW TO CREATE A REPAIR TICKET
HOW TO EDIT OR CLOSE REPAIRS

Capture Item Images

Capture device images before repair to help prevent profit loss from lack of proof.

capture-item-images
Add images to repair ticket

Add images to repair ticket

Add one or more images of repair devices to keep proof of their condition at the creation of the repair ticket.

Help technicians

Keep image records, so that technicians are better able to keep track of repair progress; this keeps the repair process transparent and efficient.

Grow your business with fully equipped repair software.

Want to learn more? Watch our helpful video guides.

HOW TO UPLOAD REPAIR IMAGES
HOW TO EDIT OR CLOSE REPAIRS

Text Blast & Repair Finish Alert

Keep customers informed at all times by setting up auto text alerts on repairs, and increase sales by using our text blast service.

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Send repair text alerts

Alert Messages

Custom label
Create a custom label for each repair and set a unique message.

Auto Alert
Set Auto Send Alert to automatically send a message to a customer when the repair status changes.

Custom Message
You can personalize your messages by including the customer's name, item name, your business address, and balance.

Track frequency of alerts sent

Track Frequency of Alerts Set

Promotion / Text Blast

Increases sales and improves customer relationships.

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Message Type

Send SMS or MMS from your point of sale, without any limits.

Carrier Selection

Select carrier based on your message.

Only Pay for Successful Messages

Only pay for the messages your customers receive; if they don’t get the message, you won't be charged.

Bill Payment Reminder

CellSmart POS enables you to send customized bill payment reminders to customers via text messages, including your business name and address.
Reminder

Birthday Reminder
Send a special text message to your customers on their birthday.

Bill Payment Reminder
Send customers a reminder message two days before their bill is due.

Cost
Don't waste money; this service is included FREE with your plan.

Sales Alert
Receive an alert on any two numbers, three times a day; this tells you how many sales you make.

Light Alert
Get text alerts for store profit: yellow for break even, green for profit.

Robbery Prevention
Receive an alert any time money in your cash drawer passes a set limit.

Deleted Sale
Receive a text message every time a sale is deleted.

Business Open Notification
Receive a text alert every time your business is opened.

Sales Alert

Want to know more? Watch our helpful video guides.

BILL PAYMENT REMINDER
SALE ALERT
REPAIR ALERT

Loaner Phone

One of the biggest challenges repair store owners face is accurately keeping track of all the repair products. 

loaner-phone

Loaner Phone

With CellSmart POS, you can provide loaner phones to customers, either to buy time for repairs or to keep their communication needs satisfied.
Loaner phone

Add details

Add your loaner phone’s details on the repair receipts to help you keep track of the loaned phones.

Charge loaner phones fees

Consider charging a fee for the use of loaner phones to generate additional income.

Want to know more? Watch our helpful video guides.

HOW TO CREATE A REPAIR TICKET
HOW TO EDIT OR CLOSE REPAIRS
REPAIR ALERT

Item Conditions

Efficient management leads to better results. CellSmart POS repair software saves time by offering pre-defined repair item conditions.

Item Conditions
Item Condition

Pre-defined item conditions

CellSmart POS now allows for faster repair ticket creation with the addition of general repair conditions.

Add or remove conditions

Add, edit or remove repair conditions anytime.

Grow your business with fully equipped repair software.

Want to know more? Watch our helpful video guides.

HOW TO CREATE A REPAIR TICKET
HOW TO ADD A REPAIR STATUS

Email Receipts

Repair shops commonly receive customer complaints from those who say they've lost or never received their receipts.

Not anymore!

Email Receipts

Email receipts to the rescue

Offer email receipts to customers
New customer

Adds transparency

Email receipts to customers, so they can keep track of their repaired devices without worrying about losing the printed receipt; this helps build trust and confidence in your business.

Save money

Save money by getting rid of paper receipts.

Email receipts

Environment-friendly

Paper wastage is a cause of serious environmental damage; emailing receipts helps businesses keep the environment safe.

Digital signatures

Offer digital signatures to take customer signatures electronically and avoid paper receipts.

Want to know more? Watch our helpful video guides.

HOW TO RE-PRINT A DAY END RECEIPT
HOW TO PRINT RECEIPTS

Assign a Technician

Maximize the productivity of your store by saving time and utilizing the skills of your technicians to the fullest.

Assign Technician
Assign Technician

Add repair technicians

Add all of your repair technicians to our software.

Assign repair tickets

Assign a ticket to any of your repair technicians; it will automatically prompt your repair technician to start working on it. You can also add notes to the ticket.

Grow your business with fully equipped repair software.

Want to know more? Watch our helpful video guides.

HOW TO CREATE A REPAIR TICKET
HOW TO ADD A REPAIR STATUS

Diagnostic Fee

Set fair diagnostic fees to maintain a steady revenue stream and build trust with clients.

Diagnosis Fee
Time is worth more than Money,

It's crucial to manage your technicians' time and efficiency to provide the best service to your customers.

However, it can be frustrating when customers bring in their devices, you diagnose the issue, but they choose to go elsewhere for the repair instead of staying with you. This can result in wasted time and lost money.

To avoid this, set diagnostic charges on devices so that you don't lose money on customers who don't end up using your services. Remember, time is money, and you don't want to waste yours.

Grow your business with fully equipped repair software.

Want to know more? Watch our helpful video guides.

HOW TO CREATE A REPAIR TICKET
HOW TO ADD A REPAIR STATUS

Repair Delay Reminder

Delivering repairs on time, providing great service, and getting paid are key for profitable repair stores.

Repair Delay Reminder

Repair delay reminder

Ensure timely device delivery and payment with automated repair completion notifications to customers.
repair-delay-reminder

Repair pick-up notification

Notify your customers to pick up their repaired device via SMS. You can send multiple notifications as needed.

Get paid timely

Notifying customers ensures timely device pickup and prompt repair payments.

Save time

A device gathering dust on a shelf wastes precious space and time. Save both with CellSmart POS.

Grow your repair business with fully-equipped repair software.

Want to know more? Watch our helpful video guides.

HOW TO SEND BILL PAYMENT REMINDERS IN CELLSMART POS
HOW TO SEND A REPAIR COMPLETE TEXT MESSAGE

Label Multiple Items

Managing inventory is time-consuming. Use CellSmart POS to print labels for multiple items.

Label for Item
Label for Item
Time is worth more than Money, Make it Count!

Print as per requirement

With our print label feature, you can now select a product and print customized labels by simply entering the desired figure.

Grow your repair business with fully equipped repair software.

Want to know more? Watch our helpful videos.

HOW TO CREATE A REPAIR TICKET
HOW TO ADD A REPAIR STATUS

Stock Summary

Manage stock in real time with our stock summary feature.

Stock Summary
Stock Summary

Each Item History

Our inventory summary feature stores data for each item for up to a year, allowing access to the past 12 months.

Sale History

When you know the quantity of a specific product sold in a year, it helps you determine how many to purchase.

Purchase history

By analyzing purchase history, you can determine the profitability of items and optimize your business growth.

Grow your repair business with fully equipped repair software.

Want to know more? Watch our helpful video guides.

HOW TO CREATE A REPAIR TICKET
HOW TO ADD A REPAIR STATUS

Repair Status Label

Efficient management and timely updates are an essential part of great service. Use repair status labels to keep customers happy.

Repair Status Label

Repair status

CellSmart POS allows you to update the repair status at all times. Whenever a device is repaired, your technician just has to update the status from the repair POS.
Repair Status Label

Send text alert

CellSmart Repair POS simplifies repair store management with automated text alerts for repair status updates. Customers get real-time updates, keeping the repair process transparent and building trust.

Want to know more? Watch our helpful video guides.

HOW TO ADD A REPAIR STATUS
HOW TO EDIT/DELETE A REPAIR STATUS

Repair Types

Do you repair multiple devices and diagnose various issues? Use a POS that lets you add unlimited repair types.

Repair Types
Repair Types

Repair types

CellSmart POS repair software allows you to add an unlimited amount of repair types, including hardware, software, and any other type of repair.

Save time

Creating repair invoices and tickets is now quick and easy, eliminating the need to enter repair types multiple times for different customers.

Grow your repair business with fully equipped repair software.

Want to know more? Watch our helpful video guides.

HOW TO CREATE A REPAIR TICKET
HOW TO ADD A REPAIR STATUS

Text Blast & Repair Finish Alert

Stay connected with customers through automated repair alerts and drive sales with text blasts.

dayendemail-1

Text alert messages for repairs

Alert Messages

Custom label
Create a custom label for each repair and assign a unique message to it.

Auto Alert
Automatically send a message to the customer when the repair status changes with Auto Send Alert.

Custom Message
Create invoices with personalized details like customer name, item, address, and amount due.

Want to know more? Watch our helpful video guides.

BILL PAYMENT REMINDER
SALE ALERT
REPAIR ALERT