In the electronics repair industry, speed is the name of the game.
Fast service is a top priority for you and your customers. You want to turn around quality repairs as quickly as possible to maximize your profits, and your customers want a convenient experience from start to finish.
That’s why you need powerful electronics repair shop software to manage your repairs, keep your customers happy, and boost your revenue. Electronics repair shop software allows you to create tickets, monitor repairs in progress, generate repair quotes, and manage payments all in one convenient system.
Finding the perfect solution for your repair shop’s unique needs might seem like a daunting task, but we’re here to help.
We’ve outlined the top four electronics repair shop software options — as well as their key features, reviews, and pricing — to help you make the right decision for your small business.
RepairQ is a solution specifically designed for businesses that service mobile devices. This electronics repair shop software offers tools for booking appointments, managing tickets, and tracking parts inventory.
Let’s explore a few of RepairQ’s standout features:
- Built-in checklists and diagnostic tools to make the intake process simple
- Electronic confirmation forms to keep the customer experience convenient
- Easily-searchable service queue to show all in-progress repairs at a glance
RepairQ has earned 4.2 out of 5 stars on Capterra. Here’s one business owner’s review of the software:
“Great investment in my business! This software made it easy to track all repairs and orders in my shop. I liked that it makes it easy to write detailed notes on every repair ticket as well as upload photos.” — Elsa M.
RepairQ’s pricing plans start at $90 per month, but their recommended plan includes a more comprehensive set of features and costs $150 monthly.
RepairDesk is a software solution built for repair-focused businesses that service items like cell phones, computers, jewelry, and watches.
If you’re in the market for electronics repair shop software, a few RepairDesk features to note are:
- Pre-configured repair options that make creating tickets quick and easy
- Offline functionality that enable your technicians to keep working even if your internet is down
- Email updates to keep your customers informed on the status of their repair
RepairDesk boasts 4.7 out of 5 stars on Capterra. Check out what one user has to say about their experience with RepairDesk:
“Very nice software to use. We use it in my repair shop. Very handy for keeping track of almost everything. Constantly adding new features and perks.” — Michael A.
RepairDesk offers three tiers of service. Their lowest-cost plan starts at $79 monthly, but they recommend their Growth Plan which costs $119 each month and includes more features and user profiles.
If you’re new to the repair game, have a lower budget, or are looking for a basic option for your electronics repair shop software, Hubtiger might be a good option for your small business.
Hubtiger is a service-focused software option that promises to streamline the repair process, so that you can provide the best possible customer service. A few of Hubtiger’s key features include:
- Color-coded calendar that makes scheduling your technicians for repairs and service easier
- Online booking that allows your customers to request and schedule their service appointments
- Integration with several point of sale solutions
Hubtiger has generated 4.8 out of 5 stars on Capterra. Here’s a snippet from a happy user’s review:
“Great, easy to use & flexible software base with high code quality. Supports (nearly) all of our business cases & is great to use.” — Domenic W.
Hubtiger’s pricing plans start at $39 per month for one technician and go up to $99 monthly for five or more technician profiles.
4. CellSmart POS
We’ve saved our favorite electronics repair shop software for last! CellSmart POS is a powerful, all-in-one point of sale solution and repair management software. Designed with small business owners in mind, CellSmart POS has all the features you need to keep your shop running smoothly, boost your sales, and grow your business.
Here are just a few of our favorite CellSmart POS features:
- Robust ticketing system with customizable fields
- Loaner phone management to provide ultimate customer service
- Status labels to ensure that all repairs are progressing appropriately
- SMS/email messaging to keep customers informed about their repairs and your shop’s current promotions and deals
- Tracking: Online repair status is hassle-free for customers – they no longer need to inquire about their repair status. They can simply scan the QR code on their receipt to check the status themselves.
CellSmart POS has achieved a 4.5 out of 5 star rating on Capterra. Check out this user’s review of the software:
“I have been using CellSmart POS for the past 4 years now, and it has probably been one of my best investments ever. I especially love features like customer text alerts and loyalty key tags, which have helped me generate more revenue and establish a strong customer base. It's a simple and user-friendly software that I am totally happy with.” — Mark P.
Check out our build and price tool to design a custom solution that meets your business’ specific needs and generate an instant quote.
Find the Right Electronics Repair Shop Software for Your Business
There are several solid electronics repair shop software options on the market — but the right choice depends on your business’ unique needs.
To help you on your journey, spend some time outlining your priorities, wants, and needs. What features sound most helpful to you? What problems are you hoping your software will solve? What are your growth goals for your small business?
If you’re looking for an electronics repair shop software solution with all the right answers to those questions, look no further than CellSmart POS. See if our software is the right fit for your repair shop by scheduling a live, personalized demo with one of our industry experts today.