POS software fights off Find My iPhone false claim

Imagine receiving an ominous email from someone alleging that you have their stolen phone and that it is sending pings back from your shop! Now imagine that someone is a business attorney! And that is exactly what happened on a recent Sunday when a gentleman named Eric emailed with the subject line: You have my stolen phone!  His phone’s Find My iPhone feature was sending him pings and there was our business listed prominently under CellSmart Repairs in NYC.  All…

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Conversations with CellSmart POS and Prepaid Wireless Retailers

Last year, Arlene Hauben, Director of Scribe Tribe, Inc, did a product review of CellSmart POS for The Prepaid Press. She recently caught up with the CEO, Muhammad Saqib, and COO, Ismail Kolya, of CellSmart POS, to see how things are shaping up for the company and for point-of-sale software for cellular retailers in general.  Arlene also spoke with a few of CellSmart POS’s customers to understand how and why they use the point-of-sale software to manage their wireless stores.…

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Multi-carrier Cell phone Store or Exclusive Retailer?

If you are thinking about opening a cell phone store, there’ll be plenty of decisions you’ll have to make, such as what kind of location you want to do business in and what the hours of operations should be.   Another important decision you’ll have to make early on is whether you want to open a multi-carrier (mixed) store or do business as an exclusive retailer.   Before you decide whether to go exclusive or multi-carrier, let’s understand both choices…

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The Changing Face of Wireless: Could Smartwatches Replace Cell Phones?

As smartwatches become more functional and stylish, could they someday replace cell phones? Although at the moment this seems unlikely, history shows that brilliant inventions can be overshadowed by newer innovations.  Take, for instance, the pager, introduced in 1959.  The communication device delivered a radio message individually to those carrying it. Motorola successfully marketed the Pageboy in 1974 and by 1989, there were 3.2 million pager users worldwide. The pager had no display and could not store messages, yet it…

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Carrier App Joins List of Competitors For Retailer’s Share of Wireless Market

The wireless industry is a hyper-competitive one and Retailers are always trying to stay one step ahead of the competition.   One source of the competition is the Carriers themselves who try to circumvent the Retailer and target the customer directly.   They have been doing this for a long time with Company Stores and websites which often have better priced phones than even the cost price that Retailers pay. And now, in the world of smart phones, there’s even an app…

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Challenges of running a cell phone store

Have you come across a new business that opened up only to close down a few months later?  Have you thought about what may have caused that business to close so soon after investing so much time and money? According to Forbes, each year about 6.5 million new businesses come into existence.   Of these, a whopping 80% shut their doors within the first eighteen months. One of the main reasons for business failure after inception is the lack of understanding…

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How to kick-start your cell phone repair business?

Previously we discussed the WHY, the benefits and reasons for starting a cell phone repair business. Now, let us discuss HOW you can go about doing it in seven simple steps: A.   Training: Before you go opening your first phone, it’s important to get yourself some professional training which will give you the basic foundation of cell phone repairs, how the internal workings of phones are laid out and what to do and what not to do when fixing…

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Why does cell phone repair business make sense?

The question of why one should consider investing time and money in opening a cell phone repair shop can be answered in three parts: Demand, Opportunity and the Ease of Entry. Demand:  In its 2015 report, IBIS World, a market research firm, writes that cell phone repairs revenue grew to $3.9 billion in year 2015, an increase of 0.9% from the year before. The sharp rise in cell phones and personal electronics is fueling the need for repairs as these…

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My recent visit to a wireless dealer

Recently a friend invited me to visit his cell phone store in the Bronx of New York and give some suggestions to improve business.   Here are a few things I observed and recommended: Product Placement:  Right near the door, behind the counter, the first items displayed on the wall were cell phone chargers while the many beautiful phones cases for the latest IiPhone 6 and Galaxy 6 were deep inside the store some 20 feet from the door.  Of all…

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Why use CellSmart POS?

So you’re considering using a point-of-sale system to run your business.  Perhaps, you’ve been doing it the “old-fashioned way” of pen and paper and are now looking for a change and do it better.  Perhaps, you’ve been using a generic point-of-sale and want a tool that is truly designed for your day-to-day work.  And perhaps, you are using outdated cell-phone point-of-sale software and need something that can fit your ever-changing business. Whatever may be your driving forces for looking for…

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